Terms & Conditions


Payment Policy

Online bookings are paid in full with a valid credit card at the time of booking. In the case of telephone or email bookings, we ask that you secure your booking by either providing a current credit card number with expiry date, by direct deposit to our bank account, (Blue Heron Investments Limited, ANZ Bank 06-0493-0441137-00), or by arrangement with us for cash or cheque payment. The reservation is deemed to be tentative and unconfirmed until the agreed amount is received. A deposit is the greater of one night charge or 25% of the total charge. We ask that you pay this amount within 48 hours of making your reservation. In cases where only a deposit is paid, full payment is due two weeks in advance of arrival date. By providing us with a credit card number you agree that you are authorising Blue Heron Investments Limited to charge the deposit immediately and the balance two weeks prior to arrival, unless agreed otherwise. Bookings made less than two weeks in advance will be charged in full. All bookings are subject to Blue Heron Holiday Parks cancellation policy. We apologise that discount vouchers are not valid for the period 22 December to 08 February, and all long weekends. A minimum of the equivalent charge of two adults per site on all long weekends, and 26 December to 08 January. All tariffs are quoted in New Zealand dollars and include 15% Goods and Services Tax.

Cancellation Policy

As a small operation, cancellations affect us greatly. Should a booking be cancelled after the deposit or credit card is received we will endeavour to re-let the site or accommodation for the duration of the booking, but not in preference to other sites or accommodation or for a lesser amount. If this is possible, then any sum paid will be refunded less an administration fee of one night's accommodation, otherwise no refunds are offered. No refunds will be given for cancellations made less than two weeks before due date of arrival. Should we receive less than two weeks' notice of a cancellation, every night booked will be charged. No refunds will be given for early departure after check-in, including for inclement weather or if a guest is asked to leave because of policy infringement.

Child Policy

Children under twelve months stay free of charge in accommodation and on sites. Children twelve months up to and including fourteen years on sites stay at half the adult rate. All guests 12 months and over in accommodations are charged at a per guest rate the same as adults.